Frequently Asked Questions

Pet Fairy is where the magic happens! We've got a delightful assortment of funky, unusual, and useful goodies for your beloved pets. And we've got some wickedly cool stuff for pet lovers too!

From dogs and cats to birds and furry critters - big or small, they're all VIPs in our magical kingdom. Whether it's tiny hamsters or majestic parrots, fluffy pups, or sassy cats - all party animals are welcome here! 

Absolutely! Fairy HQ is based in a magical forest in Cape Town and it from here that we enchant each package to make sure it reaches you – wherever you are in South Africa.  Whether you're in the city or a tiny town, Pet Fairy can deliver to you.

Stay in the loop with your magical parcel! We'll send you an email with a tracking number and contact details as soon as your parcel is whisked away. Just a few clicks, and you'll know exactly where your parcel is.

No need to cast any spells here! It's simple - a flat rate of R100, whether your parcel is big or small, and no matter how far and wide it needs to travel in South Africa.

Payment is a breeze! Use Direct Eft or Payfast with all its various options to get the party started. Just place your order, and we'll guide you through the rest.

No worries. Our goal is to make you and your pets happy. If something's not quite right, check out our returns policy for the scoop on how to sort it out.

Click here to see our returns policy

Absolutely! As long as your order hasn't been dispatched yet, we'll work our magic to help you make changes. Let us know ASAP, and we'll see what we can do!

Just pop over to our "Contact Us" page. We'll be eagerly waiting on the other end, ready to assist.

Click here to contact us

Definitely! We take no chances when it comes to safety. All our stuff is thoroughly vetted (pun intended) to ensure its top-notch and safe for your furred and feathery family.

You bet! Our size guides will make sure your pets rock their new stuff like superstars. Check sizing details out on all the product pages!

For sure! The Pet Fairy loves to spoil pets and their people. Just choose the value, and give us a few details about the occasion. We will make up a bespoke gift card for you and, as a bonus, the Pet Fairy Pixies will gift wrap the parcel when it's delivered to the lucky soul!

Join the Fairy circle! Just let us know that you would like to join our mailing list. Be the very first to hear about new stuff and special offers. You can also follow us on social media for the latest and greatest. Don't miss out on the fun!

Click here to join the Fairy Circle