Frequently Asked Questions
What is Pet Fairy?
Pet Fairy is where the magic happens! We've got a delightful assortment of funky, unusual, and useful goodies for your beloved pets. And we've got some wickedly cool stuff for pet lovers too!
From dogs and cats to birds and furry critters - big or small, they're all VIPs in our magical kingdom. Whether it's tiny hamsters or majestic parrots, fluffy pups, or sassy cats - all party animals are welcome here!
Do you deliver Nationwide?
Absolutely! Fairy HQ is based in a magical forest in Cape Town and it from here that we enchant each package to make sure it reaches you – wherever you are in South Africa. Whether you're in the city or a tiny town, Pet Fairy can deliver to you.
How do I track my order?
Stay in the loop with your magical parcel! We'll send you an email with a tracking number and contact details as soon as your parcel is whisked away. Just a few clicks, and you'll know exactly where your parcel is.
How much is shipping going to cost me?
No need to cast any spells here! It's simple - a flat rate of R100, whether your parcel is big or small, and no matter how far and wide it needs to travel in South Africa.
How do I pay?
Payment is a breeze! Use Direct Eft or Payfast with all its various options to get the party started. Just place your order, and we'll guide you through the rest.
What if I want to return something?
No worries. Our goal is to make you and your pets happy. If something's not quite right, check out our returns policy for the scoop on how to sort it out.
Can I make last minute changes to my order?
Absolutely! As long as your order hasn't been dispatched yet, we'll work our magic to help you make changes. Let us know ASAP, and we'll see what we can do!
How do I reach the most magical Customer Support in town?
Just pop over to our "Contact Us" page. We'll be eagerly waiting on the other end, ready to assist.
Are your products pet safe?
Definitely! We take no chances when it comes to safety. All our stuff is thoroughly vetted (pun intended) to ensure its top-notch and safe for your furred and feathery family.
Do you have size info to help me get the right fit for my pet?
You bet! Our size guides will make sure your pets rock their new stuff like superstars. Check sizing details out on all the product pages!
Do you offer Gift Cards?
For sure! The Pet Fairy loves to spoil pets and their people. Just choose the value, and give us a few details about the occasion. We will make up a bespoke gift card for you and, as a bonus, the Pet Fairy Pixies will gift wrap the parcel when it's delivered to the lucky soul!
How do I know about what's new and exciting at Pet Fairy?
Join the Fairy circle! Just let us know that you would like to join our mailing list. Be the very first to hear about new stuff and special offers. You can also follow us on social media for the latest and greatest. Don't miss out on the fun!