Privacy Policy

When you visit our portal, you share personal information with us which enables you to buy goods offered on our website. This action automatically gives us permission to use this information to carry out the necessary functions required to conclude the requested transactions.

We take your privacy very seriously and are committed to protecting your privacy and confidentiality. This statement seeks to explain to you what information we collect, how we use it and what rights you have in relation to it. This policy complies with South African law and with the laws of all jurisdictions of which we are aware and applies to all information collected through our website.

We collect and use personal identification and contact information as listed below:

  • Voluntary information provided to us while doing business with you and information you post on our website or any information you send to us by posting on our marketing channels is stored on our servers. We do not specifically use that information except to allow it to be read, but our Terms and Conditions stipulate that we reserve the right to use it in any way we decide.
  • We also automatically collect certain information such as domain name, IP address, cookie identifiers and browser characteristics, operating system, language preferences, referring URL’s and other technical information from software that is embedded on our website. This information is recorded by our servers and the pages that you have visited and collects information such as the pages you have viewed, how long you stay on the page and abandoned baskets. We do not presently associate such information with an identifiable person and is it is used for internal analytical and reporting purposes.
  • Financial information relating to your credit cards or bank accounts is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of a reputable payment service provider. Our staff and contractors never have access to it.
  • In some instances, third parties may advertise on our web site. They may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
  • We do obtain information from third parties in the form of data which is indirectly made up from your personal information, from software services such as Google Analytics and others.
  • When you send us any information on email or any direct messaging service or call us, we collect this contact information. We use this information for analytical, marketing, and promotional purposes as well as to help improve the efficiency and effectiveness of services and to improve your experience on our website. 
  • Personal information like your name, address, and contact information collected is also used for purposes based on legitimate business interests, the fulfilment of our contract with you, to provide you with the services which you request and for legal purposes such as legal requests, enforcing our Terms and Conditions, contractual obligations and disclosure to Government or their agencies to comply with applicable laws.
  • Personal information is used to verify your identity for security purposes and it is also used to send you information for administrative purposes.
  • Personal information is used for managing and fulfilling orders.
  • We collect information to protect and monitor our systems and procedures to prevent fraud or other possible illegal activities. This could be to investigate or prevent actions that could involve potential threats to the safety of our business or any person.
  • Unless otherwise stated, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. We may share your data with third party vendors, service providers, contractors or agents who perform services for us and require access to such information to do that work. In some cases, selected third parties may be allowed to use tracking technology to enable them to collect data about how you interact with our web services over a period. This information is mainly used to analyse and understand online behaviour.
  • In an instance where a complaint is received, we record all the information that has been given to us. This information is used to resolve your complaint. This may require us to share information with third parties. In addition, this information can be used to compile statistics or to improve our service and efficiencies in a way that could identify you or any other person.
  • We keep information which may be used in a general way by us or third parties for as long as the business requires it. We keep information, which forms part of our business record for a minimum of five years.
  • We use your contact information and purchasing history to Inform you of new services and products if you have agreed to be contacted for this purpose.

The POPI Act. 

We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the way we collect, process, store, share and destroy any personal information which you have provided to us.


We do not knowingly solicit data from or market to children under 18 years of age. If you are under 18 years of age (minor), we will require the consent of your parent/guardian/competent person before we process such personal information. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Collection of information with "Cookies"

You are aware that information and data is automatically collected through the standard operation of the Internet servers and using "cookies." "Cookies" are small text files a website can use to recognise repeat users, facilitate the user's ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected using cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our website.

Security Measures

 We will:

  • Treat your personal information as strictly confidential.
  • Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access.
  • Promptly notify you if we become aware of any unauthorised use, disclosure, or processing of your personal information.
  • Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request.
  • We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Your rights

You have the right at any time to:

  • Rectify the Personal Information collected by us.
  • Review or update personal information that we hold about you. If you wish to review, delete, or update your personal information please contact us on the Contacts Page on our website. To safeguard your information, we will take necessary and reasonable steps to verify your identity before granting access or making corrections to your information. We will respond to your request as soon as possible but within 30 days.
  • Lodge a complaint with the company.
  • You can unsubscribe from our marketing lists at any time by informing us of your intent to do so via these methods: email us at or whatsapp/call us on 082 6067166. Once you have done this, you will then be un-subscribed from all the relevant marketing lists and removed from them. Should you however retain your account we will still need to send you service-related emails and direct messages that are necessary for the administration and use of your account. If you choose to close your account, we will then deactivate your details and remove all relevant data from our active data bases. Some information and data may be retained to comply with any legal requirements or to enforce our Terms and Conditions.


  • We undertake to preserve the confidentiality of the information you have given us to the best of our ability. We have technical security measures in place that aim to protect your personal information. Although we will make every effort to ensure that your data and personal information is protected It is not possible for us to guarantee that the internet is totally safe, and we thus strongly advise you to only access services within a secure environment. We accept no responsibility or risk for any content you provide to us with a view to it being read, copied, downloaded, or used by other people or parties. Furthermore, we shall not be liable for any loss or damage, howsoever arising, suffered because of the disclosure of such information if beyond our reasonable control.
  • Our web site is hosted in the United Kingdom. We also use outsourced services in other countries outside of South Africa to conduct certain business activities. Accordingly, data obtained within South Africa may be processed in countries other than South Africa.
  • We do update our Privacy Policy from time to time. This is done when it is necessary to remain compliant with relevant laws. We encourage you to regularly review this Privacy Policy to ensure that you are satisfied with the way we are dealing with data and information.
  • If you have questions or comments about this Privacy Policy, you may email us at or whatsapp/call us on 0826067166 and we will revert within 30 days.
  • If you are dissatisfied with our Privacy Policy or believe that we are failing to abide by our Policy, please inform us accordingly. Should our actions still not satisfy you, then you may at any time deactivate your account by using the contact methods outlined above, or refrain from using We will then remove all information and data as described in the body of this Policy document.


You can also complain to the Information Regulator if you are unhappy with how we have used your Information.
Their contact details are as follows:
The Information Regulator (South Africa)
JD House
27 Stiemens Street

Complaints email: