Terms and Conditions


This website is owned and operated by Pet Fairy (registration number 2010/022093/23), a company incorporated in the Republic of South Africa and in operation for 12 years. Pet Fairy is an online retailer of pet accessories, food, treats and many other pet related items.

These Terms and Conditions are applicable to any person or entity using the website www.petfairy.co.za. and outline the rules and regulations for the use of this site. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

Legal and Binding Contract

By accessing this website, you do so in accordance with these Terms and Conditions. By using this site, you acknowledge that you have read and accepted these Terms and Conditions and agree to be bound by them. You agree that you are entitled to use this website as you are at least 18 years old (or regarded as legally adult) or have the permission of your parents or legal guardian to access this website.

The continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications, or the like instituted by either party against the other, arising from any of these Terms and Conditions. If you are unable to accept the Terms and Conditions stated on this page, you need to refrain from using this website. We grant you a limited license to use this website and we may cancel your license if you breach any of these terms. 

If any term shall be held or made invalid by a court decision, statute, or rule, or shall be otherwise rendered invalid, the remaining terms shall continue as intended.


We make use of cookies on our website. This allows us to retrieve the user’s details for each visit. Cookies enable the functionality of certain areas to make it easier for people visiting our website. By accessing this website, you agree to the use of cookies as defined by the petfairy.co.za Privacy Policy.

Intellectual Property Rights

Unless otherwise stated, Pet Fairy owns the intellectual property rights for all material on this website. All intellectual property rights are reserved. When you access this website, you are subjected to restrictions set in these Terms and Conditions.

You may not, without written permission from Pet Fairy: -

  • Republish material from petfairy.co.za
  • Reproduce, duplicate, or copy material from petfairy.co.za
  • Redistribute content from petfairy.co.za
  • Use any of our logo’s, trademarks, or tradenames


Content Liability

“Content” means all the visual, audio, or textual content that you experience when you visit our website. It includes all content posted by us, third parties or by you. "Post" means place on or into our website any content or material of any sort by any means.

It is possible that content on this website may include technical inaccuracies or typographical errors. We do not warrant that this website is accurate, or faultless, nor that it is secure or up to date. In addition, we do not guarantee that this website will operate without interruption. We accept no responsibility in this regard but do request that you notify us accordingly.

We regulate our website to comply with all applicable laws as well as to protect our business, staff, and users. We do not undertake to check every item posted, but we do everything possible to protect our business. We make every effort to ensure that the information on this website is correct and up to date, but we do not guarantee its completeness or accuracy. We will also not be held responsible or liable for any losses that may be incurred by anyone, in any way, if petfairy.co.za is not publicly available for any period or at any given time.  

If you post content to any public area of our website, it becomes available in the public domain. We have no control over anybody who sees or uses it.

You irrevocably grant us the right and licence to edit, copy, publish, distribute, translate, and otherwise use any content that you place on our website, in the public domain and in any medium. You warrant that you are authorised to grant all such rights and permission and we will use that permission only for commercial purposes of the business of our website and will stop using it after a commercially reasonable period. 

Whenever or whatever content you post does not change the ownership of the copyright in it. We have no claim over it, and we have no obligation whatsoever to protect your rights. You agree that if you post any content, you are personally responsible if your breach someone else’s intellectual property rights or any law. You accept all risk and responsibility for any post that you may make on petfairy.co.za.

You agree that you will not use our website to post any content or undertake any activity which is unlawful or incite any person to commit a crime, be obscene, offensive, sexually explicit, or pornographic, threatening, violent, malicious, or defamatory. You will not request or collect passwords or other personal information from another user without their permission nor infringe any other person’s copyright. You agree not to send age-inappropriate communications or post any content that could be unlawful if viewed by persons under the age of 18. If we believe that content that you have posted breaches the law, we shall co-operate fully with the law enforcement authorities.

You may not frame this website or any of its pages or sub-pages.

You may not use any technology to crawl this website unless we have given you written permission to do so.

Limitation of Liability

You indemnify us against any claim, loss, expense, demand, cost, or liability related to your use of this website. If any fault occurs on this website, we will endeavour to rectify it as soon as possible and this is the limit of our responsibility and liability.

You agree that in any circumstances when we may become liable to you, the limit of our maximum liability for all claims for direct damages is R200. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.

We will not be held responsible for any indirect or consequential damages or losses even if we could have reasonably foreseen them or not. This includes any loss of profit, goodwill or use related to lost or damaged data. We do not ever waive our rights.

This paragraph (and any other paragraph which excludes or restricts our liability) applies to all our owners and employees.

Linking to our website

Our website may contain links to other online websites. We do not control, nor do we have any authority over the contents in these websites. We are not responsible for anyone else’s website. You agree that we shall not be liable in any way for the content of any linked website, nor for any loss or damage arising from your use of any such website

If you are offended, for any reason by any link on our website you may contact and inform us accordingly. We will consider requests to remove links, but we are not obligated to do so nor to respond to you. You may not post any link on our website without our written permission to do so.

We have the right to amend our Terms and Conditions and the linking policy at any time. By linking to our website, you agree to be bound to and follow these linking Terms and Conditions and you also agree to defend us against all claims that arise on our Website.

We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from petfairy.co.za.

Personal Information and Account

When you visit petfairy.co.za, you accept responsibility for any action done by any person using your name, account, or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made because of such information being inaccurate. You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

To make future use of Our Website easier and faster for you, we will retain the personal and delivery information you give to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is a page of our payment service provider. For details about disclosure of personal information please see our Privacy Policy. 


Prices listed on petfairy.co.za are inclusive of VAT. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, if we notify you before we despatch it to you.


We offer a flat rate via various third party shipping companies. For more information please see our Shipping Policy.

Returns and Refunds

We accept returns and offer refunds under specific conditions. For more information please see our Returns and Refunds Policy.

 Future Changes

Without consultation and at any time, we may change the contents on this website or stop publishing the website. We are not required to give any notice in this regard, nor will we be held responsible for any consequences.  We may also change the Terms and Conditions by placing a notice on our website. Should you not agree with any of the changes, you must the refrain from using this website. If you continue to use the website, then the updated Terms and Conditions will apply to you.

Safety and indemnity

At Petfairy.co.za, we prioritise the safety and well-being of your pets. We encourage all customers to practice vigilant supervision and adhere to the following guidelines to ensure a safe and enjoyable experience for both you and your pet.

  1. Supervision: Always supervise your pet during playtime. Unsupervised use of toys may result in entanglement or injury.
  2. Small Parts Warning: Some toys contain small parts that can pose a choking hazard if swallowed. Keep these toys out of reach of children and pets that are prone to chewing or swallowing non-food items.
  3. Appropriate Selection: Choose the correct size and type of toy for your pet's breed, size, and play style. Incorrect selection may lead to injury or failure as a result of improper use.
  4. Observation: Closely observe your pet's interaction with a new toy. Immediately remove or replace any toy that shows signs of damage or excessive wear to prevent potential harm.
  5. Variety and Engagement: Keep your pet engaged with a variety of toys offering different materials, colours, sounds, and challenges. This not only stimulates their mind but also reduces the risk of them becoming bored and destructive.
  6. Read the instructions: If instructions have been provided regarding acclimatising your pet to the item that you have purchased - please ensure that you read and apply those instructions. Failure to do so constitutes improper use of the item and may compromise the health and safety of your pet.


By purchasing and using our products, you acknowledge and agree that Petfairy.co.za shall not be held liable for any injury, loss, or damage resulting from the use of our toys. The safety and well-being of your pet are your responsibility, and appropriate measures should be taken to always ensure their safety. Products sold on the Petfairy website are for pet use only and must be kept out of the reach of children.

For any questions or concerns about our products, please contact our customer service team. Your satisfaction and your pet’s safety are our top priorities.